Want to go to a Nationals game and forget about the parking hassle at the ballpark?

Then drive on over to RFK Stadium, park for FREE, and take the FREE shuttle to the ballpark and back. Shuttles run until 90 minutes after the final out.

Sounds good, we thought, except that they only had, like, five busses running back and forth. When we arrived at the pickup point, there was a huge line snaking down the sidewalk and around the corner, and it just got worse after we cued up.

Time from arriving in line to getting to our car? 58 minutes.

In Atlanta they run a shuttle from Turner Field to the MARTA station two miles away. There have to be 30 busses or so running continuously, and the wait there is minimal.

This fiasco put a damper on what was otherwise a fantastic day… what should have been a 4:30 departure to Buffalo became a 6:00 departure.

Memo to Nationals front office - if you can’t get this right then just scrap the whole idea and let your customers fend for themselves. This level of customer service was totally unacceptable in our book.

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